Cancellation Policy

At BRITISH PRESTIGE CLEANING SOLUTIONS, we value our staff's time and our commitment to serving all our clients efficiently. We understand that circumstances may arise that require you to cancel or reschedule your cleaning appointment.

Notice Period

We kindly request a minimum of 24 hours' notice if you need to cancel or reschedule your booking.

How to Cancel or Reschedule

You can manage your booking by:

• Emailing us at: hello@britishprestigecleaning.co.uk
• Calling or texting us at: +44 7424 511242

Late Cancellations and No-Shows

Failure to provide the required 24 hours' notice may result in a cancellation fee. This fee helps compensate our cleaning professionals for lost time and travel expenses.

• Late Cancellation: Cancellations made with less than 24 hours' notice may be charged up to 50% of the total booking cost.
• No-Show / Inaccessible Property: If our cleaners arrive at the scheduled time but cannot access the property, this is considered a no-show and may be charged up to 100% of the total booking cost.

Refund Policy

If you have pre-paid for a service and cancel with more than 24 hours' notice, you will receive a full refund or credit towards a future booking.

Exceptions

We understand that genuine emergencies occur. Exceptions to this policy may be granted at our discretion in cases of severe illness, extreme weather conditions, or other verifiable emergencies.